How to request account deletion
Account deletion requests are currently handled by email.
- Write from the email address linked to your WiZMA account.
- Send your request to info@wizma.eu.
- Use the subject “WiZMA account deletion”.
- State that you want your account and all associated data deleted.
What happens after your request
We will confirm receipt of your request. For security, we may ask for additional information to verify that the account belongs to you.
We will process the request without undue delay, normally within 30 days. Once deletion is complete, we will send confirmation to your email address.
What will be deleted
- the WiZMA account and profile information;
- child profile information and personalisation settings;
- saved stories and illustrations;
- good deed challenges, habits and routines;
- “My Journal” entries.
The account and its content cannot be restored after deletion.